Policy

Privacy Policy

Social Media Disclaimer

Overview

VisionFund Tanzania Microfinance Bank Ltd maintains official social media pages on Facebook, WhatsApp Channel, LinkedIn and Instagram. Links to third-party sites do not constitute endorsement. The Bank is not responsible for external content.

Opinions and Participation

Opinions expressed by employees, customers, or participants do not necessarily reflect the Bank’s policies. The Bank encourages respectful participation.

Moderation and Removal of Content

The Bank may remove content that includes:

  • Threatening, obscene, profane, or illegal content.
  • Intellectual property or privacy violations.
  • Off-topic, commercial, or unrelated promotions.
  • Profanity or abusive language.
Each individual is fully responsible for the content they post on VisionFund Tanzania’s social media pages.

Supplementary Rules

  • No sexually explicit material.
  • No confidential or proprietary information.
  • No promotion of personal projects or personal social media links.
  • No spam, discriminatory, or defamatory remarks.
  • Respect copyright and intellectual property rights.
  • Administrators may remove inappropriate content.

Blocking & Use of Submitted Content

The Bank may block access for violations. By posting content, users acknowledge it is public and may be used for internal or external purposes.

Users who do not want their content reused should not post on the Bank’s social media pages.

VisionFund Tanzania Microfinance Bank Ltd
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Cyber Security Policy

Personal Data Policy

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Digital Banking Safety

Stay Safe Online

Your Security Matters to Us

At VisionFund Tanzania Microfinance Bank Limited (VFT), your financial security is our priority. As we continue to embrace digital banking through our mobile banking services, we encourage all customers to take necessary precautions to protect their accounts, personal information and financial transactions.

Cybercriminals may use fraudulent calls, messages, emails, links and other deceptive tactics to gain access to customers’ banking information. Staying informed and vigilant is the first step towards protecting yourself.

1Protect Your PIN, Password and OTP

  • Never share your mobile banking PIN, password or One-Time Password (OTP) with anyone.
  • VFT staff will never ask you to disclose your confidential banking credentials.
  • Avoid using easily guessed PINs such as your date of birth or consecutive numbers.
  • Change your PIN immediately if you suspect it has been compromised.

2Beware of Fraudulent Calls and Messages

  • Be cautious of individuals calling or messaging you while pretending to be VFT employees or representatives.
  • Never disclose your banking information in response to unsolicited calls, SMS, WhatsApp messages or emails.
  • Do not follow instructions from unknown individuals requesting you to transfer money or share verification codes.
  • When in doubt, contact VFT through its official communication channels.

3Avoid Suspicious Links and Websites

  • Only access VFT digital banking services through official VFT platforms.
  • Do not click on suspicious links received through SMS, WhatsApp, social media or email.
  • Verify website addresses before entering personal or banking information.
  • Never download mobile banking applications from unofficial sources.

4Keep Your Mobile Device Secure

  • Protect your smartphone with a password, PIN, fingerprint or facial recognition.
  • Avoid leaving your phone unattended, especially when logged into your mobile banking account.
  • Keep your phone’s operating system and applications updated.
  • Avoid conducting banking transactions using public or unsecured Wi-Fi networks.
  • Log out of your mobile banking session when you have finished using the service.

5Verify Transactions Before Confirming

  • Always confirm the recipient’s details before completing a transaction.
  • Check the transaction amount before authorising payment.
  • Never approve transactions that you did not initiate.
  • Keep transaction notifications and receipts for your records.

6Watch Out for Social Engineering and Scams

  • Fraudsters may create a sense of urgency by claiming that your account will be blocked, your loan will be cancelled or your funds are at risk unless you act immediately.
  • Do not make decisions under pressure.
  • Never share your banking credentials to resolve an alleged account problem.
  • Verify any unusual request directly with VFT through official channels.

7What to Do If You Suspect Fraud

  1. Immediately contact VisionFund Tanzania through its official customer service channels.
  2. Report any suspicious or unauthorised transaction without delay.
  3. Request assistance to secure or restrict access to your account where necessary.
  4. Change your mobile banking PIN or password if your credentials may have been compromised.
  5. Provide relevant transaction details to support the investigation.
Do not delay reporting suspicious activity. Early reporting can help minimise potential financial losses.

Our Commitment to Your Security

VisionFund Tanzania is committed to promoting safe and responsible digital banking by raising customer awareness and encouraging secure use of our digital financial services. Protecting your financial information is a shared responsibility. Always remain alert, protect your confidential information and report suspicious activities promptly.

REMEMBER

Your PIN is yours. Your OTP is yours. Your money is yours. Protect them!

STAY ALERT. STAY SECURE. BANK SAFELY.

For assistance or to report suspicious activity, please contact VisionFund Tanzania through its official customer service channels.
VisionFund Tanzania Microfinance Bank Limited

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