VFT Account Deletion Request
Delete your account and data
How VFT (Smart Banking) users can request the deletion of their app account, and what happens to their data when they do.
What gets deleted
When your account deletion request is verified and processed, we permanently delete:
- Your app login profile (name, phone number, email address, PIN/biometric credentials)
- Your in-app activity history and saved preferences
- Any documents or photos you uploaded through the app for account purposes
Some information cannot be deleted immediately. As a licensed microfinance bank, VisionFund Tanzania is required by the Bank of Tanzania and Tanzanian financial regulations to retain certain records — such as completed loan agreements, transaction history, and KYC records tied to an active or past loan — for a statutory retention period, even after your app account is deleted. This data is kept securely and is not used for any purpose beyond legal and regulatory compliance.
How to request deletion
- Fill in the form below with the phone number or email address registered on your VFT account.
- We verify your identity to make sure the request is genuinely coming from the account holder.
- We confirm by email or SMS once your account and eligible data have been deleted, usually within 7 business days.
info@vftz.co.tz
0800 758 723
Frequently asked questions
How long does it take? Most requests are completed within 7 business days of identity verification.
Can I cancel my request? Yes — contact us using the details above any time before deletion is confirmed.
What if I have an active loan? You can still request deletion of your app account, but records related to an active loan will remain until the loan is closed and the regulatory retention period has passed.